Certificate for Best Paper Award of the 7th International Conference on HCI in Business, Government and Organizations
The award has been conferred to
Yue Cheng, Lingyun Qiu (Peking University, P.R. China),
Jun Pang (Renmin University of China, P.R. China)
for the paper entitled
"Effects of Avatar Cuteness on Users’ Perceptions of System Errors in Anthropomorphic Interfaces"
Presented in the context of
HCI International 2020
19-24 July 2020
"Anthropomorphic design has been widely used in human-computer interactions. Anchored on the baby schema (Kindchenschema) theory, we propose that integrating cuteness elements in an anthropomorphic system can significantly alleviate the users’ negative perceptions of system errors. The results of a laboratory experiment reveal that avatar cuteness can significantly reduce users’ perceived severity of software errors taking place during human-computer interactions. This study not only explores the factor of avatar age in anthropomorphic interface design, but it also introduces the concept of cuteness into HCI research. Practical implications of these findings for human-computer interface design are discussed."
The full paper is available through SpringerLink, provided that you have proper access rights.