Design, User Experience and Usability Best Paper Award

Certificate for best paper award of the 9th International Conference on Design, User Experience and Usability. Details in text following the image

Certificate for Best Paper Award of the 9th International Conference on Design, User Experience and Usability

The award has been conferred to
Giulia D'Ettole, Thomas Bjørner, Amalia De Götzen
(Aalborg University, Denmark)

Thomas Bjørner

for the paper entitled

"How to Design Potential Solutions for a Cross-Country Platform that Leverages Students’ Diversity: A User-Centered Design Approach – and its Challenges"

Presented in the context of
HCI International 2020
19-24 July 2020

Paper Abstract
"This paper outlines a methodological perspective within the research question of how to design potential solutions for a cross-country platform that leverages students’ diversity to address their everyday challenges at the university level. Overall, students' challenges can have different nuances based on academic, social, and psychological factors. This paper provides an applied approach into scenarios, personas, and blueprints. We used the double diamond design process model to design the multi-platform service. This paper will mainly focus on a case study from Mexico within its define and development stages, including suggestions for how to design potential solutions. Our study is based on interviews and workshops with 250 university students and 10 university staff members. Our findings reveal that the service blueprint work was an effective tool to provide an overarching view of the service and its components. The service blueprint allowed the design team to mentally zoom in and out during the design process and helped the larger team to generate new ideas and discuss current elements of the service being offered. However, the service blueprint is also time-consuming and demands significant structured coordination."

The full paper is available through SpringerLink, provided that you have proper access rights.